Refund and Returns Policy

Effective Date: December 18,2024

At Scribble Smile, we want you to be fully satisfied with your purchase. If for any reason you are not happy with the products you have received, we are here to help. Please review our Refund and Returns Policy below to understand your rights and how we can assist you.

1. General Return Policy

We accept returns and exchanges on most items within 30 days from the date of receipt. To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused condition and returned in the original packaging.
  • The item must be accompanied by a valid proof of purchase (e.g., receipt, order confirmation).
  • The item must not be part of any non-returnable or final sale items.

Please note: We reserve the right to reject any return or exchange if the item has been worn, damaged, or altered.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at support@scribblesmile.com or call us at (940) 555-0192. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number. Please ensure that this RA number is clearly written on the return package.

  3. Shipping the Item Back: Package the item securely and ship it back to us using a trackable shipping service. The customer is responsible for return shipping costs, unless the item is defective or the return is due to an error on our part.

  4. Processing Your Return: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange as requested.

3. Refunds

Once your return is processed, we will issue a refund to the original payment method. Refunds are typically processed within 5-10 business days from the date we receive the returned item. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

Please note:

  • Refunds for shipping fees are only issued if the return is a result of our error (e.g., incorrect or defective items).
  • If you used a discount code or promotional offer during checkout, the refunded amount will reflect the discounted price.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team at support@scribblesmile.com to discuss your options. Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will provide you with a refund.

5. Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items
  • Products that have been used, worn, or washed

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@scribblesmile.com with your order number and a description of the damage. We may request photos of the damaged item to help us process your claim. We will provide a replacement or full refund for any items that are defective or damaged upon arrival.

7. Late Returns

Returns received after the 30-day return period may be subject to a restocking fee or may be declined altogether. We encourage you to process your return promptly to avoid any issues.

8. Return Shipping Fees

Customers are responsible for paying return shipping costs, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service when returning items to ensure that the package arrives safely.

9. International Returns

For international orders, the return policy is the same, but the customer is responsible for return shipping costs, customs fees, and any additional charges that may apply. We recommend checking with your local postal service or shipping provider for specific details.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us: