Sales Policy

Effective Date: December 18,2024

At Scribble Smile, we are committed to providing you with high-quality products and a pleasant shopping experience. By placing an order on our website https://cocopaperkids.com/, you agree to the terms outlined in this Sales Policy. Please take the time to review these terms before making any purchases.

1. General Sales Terms

  • Eligibility to Purchase: By placing an order, you confirm that you are at least 18 years old or have obtained parental or guardian consent to make purchases through our website. You are also confirming that you have the legal authority to enter into binding contracts and make purchases.

  • Product Availability: All products listed on our website are subject to availability. While we strive to ensure the accuracy of stock information, we cannot guarantee that an item will be available for purchase at the time of order. In the event that a product is out of stock, we will notify you as soon as possible and offer alternative solutions, including the option for a refund.

  • Pricing: All prices listed on the website are in U.S. Dollars (USD), unless otherwise stated. Prices are subject to change without notice. We make every effort to ensure that prices are accurate, but if an error is found, we reserve the right to correct the pricing before processing the order. You will be notified if there are any discrepancies in pricing before we process your order.

  • Discounts and Promotions: From time to time, we may offer promotions, discounts, and special offers. These promotions are subject to specific terms and conditions, which will be communicated at the time of the offer. Promotional discounts cannot be applied retroactively to previous orders.

2. Order Process

  • Placing an Order: Once you have selected the items you wish to purchase, proceed to the checkout page. You will be asked to provide your shipping address, payment information, and other necessary details. After submitting your order, you will receive an email confirmation acknowledging receipt of your order.

  • Order Confirmation: Please note that the order confirmation email is an acknowledgment that we have received your order. It does not mean your order has been accepted. Scribble Smile reserves the right to cancel an order, for any reason, at any time prior to shipment. If your order is canceled, we will issue a full refund to your original payment method.

  • Order Processing and Shipping: Orders are typically processed within 1-2 business days, and we will notify you once your order has been shipped. Please note that shipping times may vary depending on your location, product availability, and selected shipping method. Refer to our Shipping Policy for more details.

3. Payment

  • Payment Methods: We accept a variety of payment methods, including:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • Debit Cards
    • PayPal
    • Gift Cards

    All payment transactions are securely processed through trusted payment gateways. By submitting your payment information, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees.

  • Payment Authorization: Upon placing your order, your payment will be authorized and held for processing. Your payment will only be fully charged when your order is shipped. If an order is canceled or delayed, we will notify you and process any refunds accordingly.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping methods, including standard, expedited, and express options. The available shipping methods and fees will be displayed during checkout based on your location and order size.

  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. While we aim to fulfill and ship orders promptly, delays can occur due to factors outside our control, such as weather, holidays, or shipping carrier issues. Please refer to the Shipping Policy for estimated delivery times.

  • International Shipping: We currently ship to [Insert regions/countries you ship to]. International orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer. Please review our International Shipping Policy for more details on international orders.

5. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return and exchange policy. To qualify for a return or exchange, items must be in new, unused condition and in their original packaging. For more details, please refer to our Refund and Returns Policy.

  • Return Process: To initiate a return, please contact us at support@scribblesmile.com with your order number and the reason for your return. Our team will provide instructions on how to proceed with the return.

  • Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer support team to initiate the process.

6. Cancellations

Once an order is placed, we begin processing it as soon as possible. However, if you wish to cancel your order, please contact us immediately at support@scribblesmile.com. Cancellations can only be processed if the order has not yet been shipped. If the order has already been shipped, you will need to follow the standard return process outlined in our Refund and Returns Policy.

7. Customer Service

If you have any questions, concerns, or issues related to your purchase or our Sales Policy, please don’t hesitate to reach out to us. Our customer service team is here to assist you.

8. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes arising under or related to this policy will be subject to the exclusive jurisdiction of the courts in Wichita Falls, Texas.